Privacy Policy

This privacy policy applies to all services on the jeta ace platform — including the website, mobile application, and any services provided through digital channels. By using jeta ace's services, you are considered to have accepted the terms of this policy.

This policy should be read together with our Terms and Conditions, as both documents together define the legal relationship between you and jeta ace. The Terms and Conditions set out the detailed rules for using the service, while this policy explains how the privacy of your personal information is maintained.

This policy applies only to services operated by jeta ace. For the privacy policies of third-party links or software providers, please contact them directly.

2.1 Identity Information

During account registration, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Current residential address
• National ID card or passport details (for identity verification)

2.2 Financial Information

For deposits and withdrawals, we collect relevant payment method details, such as bKash, Nagad, or Rocket account numbers and bank account details. Complete financial information is not stored on our servers — only the portion necessary to process and verify transactions is retained.

2.3 Usage Information

Platform usage data — such as which games you play, when you log in, and which pages you visit — is collected automatically. This is used to improve the quality of our service.

2.4 Device and Technical Information

Technical information about your device's IP address, browser type, operating system, and session duration is logged automatically. This is used for security monitoring and fraud prevention.

jeta ace collects your information in the following ways:

• Information you provide directly: What you submit when opening an account, filling out forms, or contacting customer support.
• Automatic data collection: Information collected automatically through cookies, pixel tags, and log files while you use the platform.
• Identity verification process: Copies of your ID or other documents as part of the KYC (Know Your Customer) verification process.
• Payment processing: Information received from payment gateways during financial transactions.

We never collect your information without your knowledge or consent. All data collection is transparent and purpose-driven.

The information collected is used for the following purposes:

• Account creation, identity verification, and account management
• Processing deposit and withdrawal transactions
• Providing customer support and resolving complaints
• Monitoring to prevent fraud and money laundering
• Technical improvement of the platform and fixing issues
• Providing a personalised experience and relevant information
• Fulfilling legal and regulatory obligations

jeta ace never sells your information to advertisers or transfers it to third parties for marketing purposes without your permission.

In certain circumstances, jeta ace may share your information with third parties. These cases are as follows:

5.1 Service Providers

Only the necessary information is shared with third-party services used for payment processing, identity verification, and managing technical infrastructure.

5.2 Legal Requirements

Information may be provided to fulfil a court order, government directive, or other legal obligation. In such cases, we supply only the minimum information required.

5.3 Fraud Prevention

Information may be shared with relevant authorities in the interest of financial security or cybersecurity.

Outside the above cases, your personal information is not shared with any other party. All third parties are contractually bound to comply with our privacy standards.

The jeta ace platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and run the platform's core functions.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help us understand which parts of the platform are used most, which assists with improvements.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

To keep your information secure, jeta ace uses industry-standard security measures. All data is transferred via SSL encryption and remains encrypted when stored on servers.

7.1 Security Measures

• 256-bit SSL encryption for all data transfers
• Firewall and intrusion prevention systems
• Regular security audits and vulnerability testing
• Strictly controlled staff access to data
• Two-factor authentication (2FA) support

7.2 Data Retention Period

Information is retained while your account is active and, after account closure, for a defined period as required by legal obligations. Once the required period has passed, data is securely deleted or anonymised.

As a jeta ace user, you have the following rights over your own information:

• Right to access: You can request to see what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this may not be possible in full where legal obligations apply.
• Right to object to processing: You have the option to opt out of marketing messages or certain types of processing.
• Data portability: You can request your information in a structured format.

To exercise these rights, contact our customer support team. We generally respond to any request within 30 business days. For general questions about our service, you will find detailed answers on our FAQ page.

All jeta ace services are intended solely for individuals aged 21 and above. We do not knowingly collect information from any minor or allow them to use the platform.

Age verification is mandatory at registration. If a minor opens an account by mistake, it is closed as soon as it is identified and any collected information is deleted.

To learn more about responsible and safe gaming, read our Responsible Gaming Guidelines, which cover protection and healthy gaming habits in detail.

jeta ace reserves the right to update this privacy policy from time to time. If a significant change is made, the updated date on this page will be revised to reflect it and, where necessary, a notification will be sent to your registered email address.

Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this privacy policy, please contact us. For more information about us, visit our About Us page to learn about jeta ace's background and values.